ISO 22301 Business Continuity & ISO 20000 ITSM Readiness — Saudi Arabia

When a fire, cyber-attack, power failure or supplier collapse hits, the difference between a bad day and a lost business is preparation. ISO 22301 is the international standard for a Business Continuity Management System (BCMS), and ISO 20000 is the standard for IT Service Management (ITSM). Together they make your operations resilient and your IT services reliable and measurable — increasingly expected in Saudi tenders and by enterprise customers, and a strong complement to NCA and SAMA resilience expectations. Skyline helps organizations in Riyadh, Jeddah, Dammam, Jubail and across the GCC build both, grounded in real recovery capability rather than paperwork.

For ISO 22301 we run a Business Impact Analysis to identify critical processes and their tolerable downtime, set realistic Recovery Time and Recovery Point Objectives, perform a continuity risk assessment, and build the continuity and crisis-management plans — then prove them with tabletop and live exercises. Crucially, we back the plan with real technical recovery: resilient backup, disaster-recovery sites and replication so RTO and RPO are achievable, not aspirational. For ISO 20000 we design ITIL-aligned processes — service catalogue, service-level management, incident, problem, change and release — and a service desk and CMDB that make IT measurable and accountable.

• Business Impact Analysis, RTO/RPO and continuity risk assessment
• Business continuity, disaster-recovery and crisis-management plans
• Tabletop and live exercises that actually test recovery
• ITIL-aligned ITSM: service levels, incident, problem, change, release
• Service desk and CMDB design with backup and DR engineering

Skyline is a vendor-neutral Saudi integrator, not a certification body — the ISO certificate comes from an accredited registrar after audit. We deliver the readiness, the documentation that reflects how you really work, and above all the technical recovery and service-management capability that makes continuity and ITSM genuine. Ongoing AMC support keeps your plans tested and your processes improving.