Kingdom of Saudi Arabia

SKYLINE Care — Managed IT Services Built for Saudi Arabia

Saudi-based support team, on-site coverage across the Kingdom, and compliance evidence packs for NCA-ECC, PDPL, SAMA, and Vision 2030 digital-transformation mandates. Aramco-approved vendor status for Tier-1 supply chain confidence.

NCA-ECC PDPL SAMA CSF SACS-210 Vision 2030 ZATCA Phase 2
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Trusted by enterprises across KSA, GCC & Europe · Aramco-approved vendor · NCA-ECC & PDPL aligned · ISO 22301 DR methodology
Saudi market

Serving Saudi Government & Critical Infrastructure

SKYLINE Care is trusted by healthcare providers, government contractors, and ARAMCO supply-chain partners across KSA. Our Riyadh-based NOC operates 24/7 with Arabic-language Level-1 through Level-3 support, same-day on-site dispatch for Enterprise clients, and full bilingual (Arabic/English) SLA reporting.

Aramco-Approved
Active vendor status
24/7 Arabic NOC
Riyadh-based L1–L3 support
Same-Day On-Site
Enterprise tier, KSA-wide
KSA Data Residency
PDPL-certified storage
Compliance

KSA Regulatory Alignment

Every Enterprise Care contract includes a Compliance Evidence Pack covering: NCA-ECC controls mapping, PDPL data-residency certification (Saudi data stays in KSA), SAMA Cyber Security Framework alignment, SACS-002 and SACS-210 technical controls, and ISO 22301 Business Continuity audit artefacts — all ready for your next regulatory inspection.

  • NCA-ECC controls mapping
  • PDPL data-residency certification
  • SAMA Cyber Security Framework
  • SACS-002 & SACS-210 controls
  • ISO 22301 BC audit artefacts

Why Saudi Government & Critical Infrastructure Choose SKYLINE

  • Arabic-language 24/7 support team — KSA-based
  • Bilingual (Arabic/English) SLA reporting
  • In-Kingdom spare-parts inventory
  • Customer data stays in KSA
  • Proven track record with hospitals & government contractors
Plans & tiers — Saudi Arabia

Choose Your Care Level

Pricing in SAR · includes local support team and on-site visits within the Kingdom.

Standard

Business hours (Sun–Thu 08:00–17:00)

From

SAR 1,499

/ month (ex. VAT)

  • Hardware AMC — Dell, HPE, Huawei servers & network
  • Software AMC — SkylinePOS/ERP, CMMS, HRM
  • Email + support-portal channels
  • Remote diagnostics & monitoring
  • 30-day backup retention
Recovery Time Objective (RTO) 24 hours
Recovery Point Objective (RPO) 24 hours
Backup 30 days
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Most Popular

Pro

24/7

From

SAR 3,499

/ month (ex. VAT)

  • Everything in Standard
  • 24/7 monitoring & response
  • Cybersecurity — SOC/NOC, EDR, firewall management
  • WhatsApp + portal + email channels
  • Next-business-day spare parts
  • Quarterly health reports
  • Semi-annual DR drills
Recovery Time Objective (RTO) 8 hours
Recovery Point Objective (RPO) 1 hour
Backup 1 year + monthly archives
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Enterprise

24/7 priority + named on-call

From

SAR 8,999

/ month (ex. VAT)

  • Everything in Pro
  • 1-hour 24/7 response, 4-hour P1 resolution
  • Immutable air-gapped backup, 2h RTO / 15min RPO
  • Quarterly DR drills + tabletop exercises
  • Same-day spare parts (KSA) / 48h international
  • Compliance evidence pack — NCA-ECC, PDPL, SAMA, SACS-002
  • Executive review + dedicated TAM & CSM
Recovery Time Objective (RTO) 2 hours
Recovery Point Objective (RPO) 15 minutes
Backup 7 years, immutable + air-gapped
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Get started in Saudi Arabia

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FAQ — Saudi Arabia

Frequently Asked Questions

How does SKYLINE Care map to NCA-ECC requirements?
The Enterprise compliance evidence pack includes a formal NCA-ECC controls-mapping document covering asset management (ECC-1), cybersecurity defence (ECC-3), and business continuity (ECC-5). Our SOC/NOC provides the continuous monitoring evidence required by NCA-ECC 3.3.4, and all logs are retained for the mandated 12-month minimum period within KSA data infrastructure.
How do you ensure PDPL data residency compliance?
All backup data for KSA clients is stored exclusively on infrastructure physically located within the Kingdom of Saudi Arabia. We do not replicate customer data to offshore nodes unless explicitly requested and documented. Enterprise clients receive a signed Data Processing Agreement (DPA) and annual data-residency attestation letter suitable for PDPL audit submission.
Can SKYLINE Care cover multiple sites or branches?
Yes. Multi-site coverage is a core use case — particularly for retail chains using SkylinePOS, hospital networks, and manufacturing businesses with distributed facilities. The scoping assessment maps each site's requirements, and pricing reflects consolidated coverage. A single contract can span dozens of locations with unified SLA reporting.
Is SKYLINE an Aramco-approved vendor?
Yes. SKYLINE holds active Aramco vendor approval, which is a prerequisite for several KSA Tier-1 supply-chain engagements. This status demonstrates compliance with ARAMCO's vendor qualification programme, including financial stability, cybersecurity posture, and technical capability assessments. SACS-210 alignment is maintained as part of the Enterprise Care programme.
How often are disaster recovery drills conducted, and what evidence is produced?
Standard tier clients receive an annual DR drill. Pro tier includes semi-annual drills. Enterprise tier conducts quarterly live drills plus tabletop exercises. Each drill produces a signed DR Test Report documenting recovery time achieved vs. contracted RTO, recovery point verified vs. contracted RPO, issues identified, and remediation actions completed. These reports are accepted by ISO 22301 auditors and cyber-insurance underwriters.

Talk to the Saudi SKYLINE Care team

Available 24/7 — Arabic & English.

sales@alskyline.com WhatsApp