[01]
Unlimited Remote Helpdesk
Unlimited remote tickets by portal, email and phone. 24/7 P1 coverage across all six Canadian time zones. On-site dispatched via our national partner network when hands-on work is required.
Canada · Nationwide
Remote-first · 24/7 NOC · all 6 time zones
IT Annual Maintenance Contract
IT Annual Maintenance Contract
for Canadian Businesses
Fixed-fee annual IT maintenance contracts (AMC) for businesses across Canada — Toronto, Vancouver, Calgary, Montreal, Ottawa and nationwide. Remote-first support from a 24/7 NOC, on-site engineers dispatched through our national field-partner network, and compliance evidence mapped to PIPEDA, Quebec Law 25 and SOC 2. Transparent CAD pricing from C$3,600/year.
What you get
Everything in one fixed annual fee
A fixed-fee annual maintenance contract for your whole IT estate — endpoints, servers, networking, firewalls, Microsoft 365 and backup — delivered remote-first from a 24/7 NOC with on-site dispatch across Canada.
[02]
Preventive Maintenance
Scheduled health checks: OS & firmware patching, antivirus/EDR posture, log review, capacity planning and verified backup test-restores.
[03]
Cybersecurity & Compliance
Managed EDR, firewall management, MFA, patch SLAs and an evidence pack mapped to PIPEDA, Quebec Law 25, PCI-DSS and SOC 2.
[04]
Asset Register & Reporting
Live hardware/software asset register, change log, monthly KPI report and a quarterly vCIO-style business review — auditor-ready documentation.
How it works in Canada
Remote-first, with genuine on-site dispatch
1
24/7 NOC. Your servers, network and endpoints are monitored around the clock from our Network Operations Centre — most issues are caught and fixed remotely before your team notices.
2
Helpdesk on your hours. Unlimited remote tickets answered on your local Canadian time zone — Eastern, Central, Mountain, Pacific or Atlantic — by phone, portal and email.
3
On-site when it matters. When hands-on work is needed, we dispatch a vetted engineer to your site through our national field-partner network — real local on-site response, without a full-time resident team priced into your contract.
4
Compliance built in. Every contract ships with an evidence pack mapped to PIPEDA, Quebec Law 25, PHIPA, PCI-DSS and SOC 2, with Canadian data-residency backup options.
Pricing
Transparent annual tiers in CAD
Published starting prices. Endpoint/server count, SLA tier and on-site dispatch set the final fixed annual fee — quoted within 24 hours, with no surprise hourly break-fix billing.
Starter
C$3,600
/ year
Up to 10 endpoints. Business-hours remote helpdesk. Quarterly preventive maintenance + monitoring. On-site by dispatch.
Get this tier →Business
C$9,900
/ year
Up to 25 endpoints / 2 servers. Priority remote 12×5 + 24/7 monitoring. Next-business-day on-site dispatch in major metros.
Get this tier →Pro
C$24,000
/ year
Up to 75 endpoints / 5 servers. 24/7 remote support, 4-hour remote P1, managed EDR + vCIO reviews.
Get this tier →Enterprise
C$54,000
/ year
Unlimited endpoints. 24/7 support, 1-hour remote P1, named Technical Account Manager + guaranteed parts/on-site dispatch SLA.
Get this tier →
24/7 NOC monitoring
OEM-partner sparing (Dell · HPE · Lenovo · Cisco · Fortinet)
SOC 2 Type II-aligned controls
PIPEDA & Quebec Law 25 ready
Canadian data-residency options
ITIL-aligned service management
Coverage
IT Annual Maintenance Contract by city
Dedicated pages for each major Canadian metro, with local industry mix, time-zone coverage and on-site dispatch details.
FAQ
IT Annual Maintenance Contract in Canada — your questions answered
What is an IT AMC (Annual Maintenance Contract)?+
An IT AMC is a fixed-fee annual agreement under which SKYLINE keeps your IT estate healthy — unlimited remote helpdesk, 24/7 monitoring, preventive maintenance, patching, cybersecurity and hardware support — for a predictable yearly price instead of unpredictable hourly break-fix billing. In North America it is also called managed IT services or an IT support contract.
How much does an IT AMC cost in Canada?+
SKYLINE annual contracts start at C$3,600/year for small offices (Starter, up to 10 endpoints) and scale to C$54,000/year for larger estates (Enterprise, unlimited endpoints with a named account manager). Pricing is driven by endpoint/server count and the SLA tier — you get a fixed annual figure, quoted within 24 hours.
Does SKYLINE have a local office in Canada?+
SKYLINE serves Canada remote-first from a 24/7 NOC, with helpdesk coverage across all six Canadian time zones, and dispatches on-site engineers through a vetted national field-partner network in Toronto, Vancouver, Calgary, Montreal, Ottawa and other major metros. This model gives Canadian businesses enterprise-grade coverage and genuine on-site response without local-office overhead priced into the contract.
Is the service available in French?+
Yes. Bilingual EN/FR helpdesk and reporting are available for Quebec and the National Capital Region, with Quebec Law 25 (Loi 25) compliance support — service en français.
What compliance frameworks do you support?+
Contracts ship with evidence packs mapped to PIPEDA (federal privacy), Quebec Law 25, PHIPA (Ontario health), PCI-DSS and SOC 2 Type II-aligned controls, following CIS Controls v8 and ITIL-aligned service management. Canadian data-residency backup options are available.
What's the difference between IT AMC and break-fix support?+
Break-fix bills you by the hour every time something breaks, which rewards downtime and makes budgets unpredictable. An AMC is a fixed annual fee for proactive monitoring, preventive maintenance and unlimited remote support — the goal is to stop failures before they cause an outage, with the cost known up front.
Ready for predictable IT across Canada?
Tell us your locations, headcount and hardware. We'll send a fixed-fee annual IT Annual Maintenance Contract quote in 24 hours — covering an asset inventory, your SLA baseline, compliance scope and an on-site dispatch plan. No obligation.