Questions from United Arab Emirates
Frequently asked questions
Do you have a UAE office?
No. We serve the UAE remotely from Saudi Arabia (Dammam, Riyadh and Jeddah). Most of the work — software set-up, data migration, training and support — is done online. When a project needs people on site, we agree the visit, scope and cost with you in advance.
Where are Skyline Cloud servers, and can we host inside the UAE?
Skyline Cloud servers run in Riyadh, inside Saudi Arabia, and in other regions. Hosting inside the UAE is on request only: tell us what you need and we will check the options. Billing is in Saudi riyals (SAR). If your sector has data-location rules, confirm them with your legal or compliance team before choosing a region.
Can one CMMS cover buildings in several emirates?
Yes. One Skyline CMMS can hold sites in Dubai, Abu Dhabi, Sharjah or any other emirate, each with its asset register, preventive maintenance schedules, work orders and spare parts, and reports by building or by portfolio.
Does your work cover the IA Regulation, DESC ISR or the data protection law?
We do not sign off compliance. We plan security, hosting and maintenance projects around the national frameworks your auditors apply — such as the UAE IA Regulation, DESC ISR for Dubai government work and Federal Decree-Law No. 45 of 2021 — and hand you the records and documentation they ask for. The final assessment stays with your auditors and the relevant authority.
Can you help with fire, HVAC and BMS maintenance in our buildings?
We set up the CMMS to schedule and record PPM for chillers, AHUs, fire alarm and sprinkler systems and other building services, so inspection and test records are easy to retrieve. Physical work on site is scoped per project and arranged with you, including alongside your local maintenance contractor.
Can we work with you in English and Arabic?
Yes. Our team works in both languages, and proposals, training and documentation can be prepared in English or Arabic. Skyline Nexus ERP is available in English and Arabic. Ask for a demo to check the screens your team will use.
How are pricing and billing handled?
Software and services are quoted per project or as a subscription, in Saudi riyals (SAR). Skyline Cloud prices on this page come from our live price feed. Message us on WhatsApp for a written quote for your sites.
How do we get started?
Message us on WhatsApp or call +966 509939334, or email info@alskyline.com, with your sites, the rough number of assets and the systems you use today. We will arrange an online demo and send a proposal.
Tell us about your facilities and systems — a senior consultant will reply with a plan and a quote.