Open Wallet in the console, select Add money and enter the amount in Saudi riyals. Choose Deposit with card to pay on the secure payment page; the balance is added when the payment completes. Or choose Bank-transfer bill, send the transfer to the bank details shown, upload the receipt and select I have sent the transfer; the balance is added after Skyline confirms it.
What you need
- A role that manages billing or the wallet (for example Billing Administrator).
- A payment card, or a Saudi bank account for a transfer and a photo or PDF of the transfer receipt (smaller than 10 MB).
How do I add money to the wallet?
Open the wallet. Select Wallet in the console menu, or select the balance shown in the top bar. The page shows the Available balance and any Outstanding invoices.
Choose the amount. Under Add money pick one of the amounts or type a Custom amount. The form states the minimum and maximum.
Pay by card. Select Deposit with card. You are taken to the secure payment page; when the payment completes you return to the wallet and the balance is updated.
Or pay by bank transfer. Select Bank-transfer bill. A bill appears under Pending top-up bills with a Reference and the bank details: bank, account name, IBAN and SWIFT code. Send exactly that amount from your bank.
Upload the receipt. On the pending bill choose Upload receipt (the transfer receipt is required), add the Bank transfer reference if you have it, and select I have sent the transfer. The bill then shows waiting for our confirmation.
Check the result. When the transfer is confirmed the balance rises and the top-up appears in Transaction history as Top-up.
How does the wallet pay for my services?
Skyline Cloud is prepaid: services are charged to the wallet. Under Auto-pay, Pay renewals from wallet balance lets renewals be taken from the balance on their date, so keep enough in the wallet before a renewal. Set Low-balance alert at to an amount that gives you time to top up (0 switches the alert off) and select Save settings.
A signup bonus, where an account has one, is shown separately and cannot be used for servers.
Card or bank transfer: which is better?
| Card | Bank transfer | |
|---|---|---|
| When the balance arrives | When the payment completes | After Skyline confirms the transfer |
| What you do | Pay on the secure payment page | Transfer from your bank, upload the receipt |
| Good for | Urgent top-ups | Larger amounts and companies that pay by transfer |
If something goes wrong
| What you see | What to do |
|---|---|
| The bill says card payment not finished | The card page was closed before the payment completed. Cancel that bill and start again. |
| The bill says awaiting your transfer | The receipt has not been uploaded yet. Upload it and select I have sent the transfer. |
| Attach the transfer receipt first. | A receipt file is required for a bank transfer. Attach a photo or PDF smaller than 10 MB. |
| The transfer was sent but the balance has not changed | Bank transfers are confirmed by Skyline staff during working hours. If it takes longer than a working day, open a support ticket with the bill reference. |
Frequently asked questions
In which currency is the wallet?
Saudi riyals (SAR).
Do I get a tax invoice?
Yes. Tax invoices in SAR with 15% VAT are listed under Billing → Invoices.
Can I get money back from the wallet?
Ask support by ticket; each refund request is reviewed individually.
Who can top up?
People whose role manages billing or the wallet. People who only work on servers or mail may not see money at all.
Related guides
- How to pay an invoice in Skyline Cloud
- How to add your company and tax details in Skyline Cloud
- How to set up alert emails in Skyline Cloud
- Skyline Cloud prices
- How Skyline Cloud works: all guides
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