To create a mailbox, sign in to the Skyline Cloud console, open Skyline Mail → Mailboxes and select New mailbox. Pick Personal or Shared, type the name and the address on your verified domain, assign a licence, set the password and select Create mailbox. The user can then sign in at mail.alskyline.com.
What you need
- A Skyline Cloud account and a role that manages mail (for example Mail Administrator).
- A free mailbox licence in your team. Without one the form offers Buy a seat.
- For an address on your own name (name@yourcompany.sa): a domain that is already verified in Skyline Mail → Domains.
How do I create a mailbox in Skyline Mail?
Open the form. In the console menu, under Mail, open Skyline Mail → Mailboxes and select New mailbox. The same form opens from the Create button at the top of every page.
Check that your domain is verified. The form offers the domains you have verified in Skyline Mail. If none is verified yet, it says You need a verified domain first and shows an Add a domain button; finish that first.
Choose the mailbox type. Personal is for one person who signs in with their own password. Shared has no password: several people read and reply from the same inbox, such as support@ or info@, and you tick them under Members.
Enter the name and address. Fill in Full name (the name people see when this mailbox sends mail) and Mailbox address. The form checks the address as you type and shows whether it is available. Letters, numbers, dots, dashes and underscores are accepted.
Assign a licence. Under Assign a license pick one of the licences your team already owns. Assigning it costs nothing extra; each mailbox uses one seat of the plan you choose.
Set the password. Keep Auto-generate (recommended) or choose Set custom and type at least 12 characters. Add a Recovery email so the user can reset a forgotten password themselves, and tick Require password change on first sign-in if you want them to choose their own.
Create it. Select Create mailbox. The mailbox appears in the list with the status Provisioning and then Active. The user signs in at mail.alskyline.com or connects Outlook or a phone.
Personal or shared mailbox: which one should I pick?
| Personal | Shared | |
|---|---|---|
| Who uses it | One person | Several people, one inbox |
| Password | Its own password | No password; members open it from their own mailbox |
| Typical address | sara@yourcompany.sa | support@, info@, accounts@ |
| Before you create it | A free licence | At least one personal mailbox to add as a member |
If something goes wrong
| What you see | What to do |
|---|---|
| You need a verified domain first | Select Add a domain, finish the ownership check and publish the mail records, then return to the form. |
| That address is taken | The address already exists as a mailbox or an alias in your account. Choose another one, or remove the alias first. |
| No available licenses | All seats are in use. Select Buy more licenses, or free a seat by deleting a mailbox nobody uses. |
| The status stays on Failed | Open the mailbox to see the reason and try again. If it repeats, open a support ticket and include the address. |
Frequently asked questions
Can I change the password later?
Yes. Open the mailbox and use Change password. If a recovery email is set, the user can also reset it themselves from the webmail sign-in page.
Can one mailbox have several addresses?
Yes. Extra addresses that deliver to the same mailbox are added as aliases under Skyline Mail → Aliases.
Where is the mailbox stored?
Skyline Mail mailboxes are stored on Skyline's mail platform in Riyadh, Saudi Arabia.
How many mailboxes can I create?
As many as you have licences for. Plans and prices per mailbox are on the Skyline Mail price page.
Related guides
- How to add your domain to Skyline Mail and pass the MX, SPF, DKIM and DMARC checks
- How to set up Skyline Mail on an iPhone or iPad
- How to add a Skyline Mail mailbox to Outlook
- How to set mail policies for every mailbox in Skyline Mail
- Skyline Mail plans and prices
- How Skyline Cloud works: all guides
Ready to do it? Sign in to Skyline Cloud. No account yet? Create your account; opening one is free and needs no card.
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