In classic Outlook for Windows choose File → Add Account, type your Skyline Mail address and password, and Outlook finds the settings by itself through Autodiscover. The mailbox is added as an Exchange account, with mail, calendar and contacts, and no plug-in is needed. The Skyline Cloud console shows the same three steps under Connect Outlook on the mailbox page and can generate a new password there.
What you need
- Your mailbox address and password.
- A mailbox on the Pro or Business plan for Exchange with calendar and contacts. The Lite plan connects by IMAP for mail only.
- Your domain's mail records published as the console lists them, including the record for automatic sign-in (Autodiscover).
How do I add Skyline Mail to classic Outlook for Windows?
Open the account dialog. In Outlook select File → Add Account.
Enter the address. Type your full Skyline Mail address, for example name@yourcompany.sa, and continue.
Enter the password. Type the mailbox password when Outlook asks for it. Autodiscover takes care of the server settings.
Finish and wait for the first sync. Outlook adds the mailbox as an Exchange account and starts downloading mail, calendar and contacts. A large mailbox can take a while the first time.
Where do I find these details in the console?
An administrator can open the mailbox under Skyline Mail → Mailboxes and select Connect Outlook. The panel Connect Outlook in 30 seconds shows the email address, lets you select Generate new password if the old one is unknown, and under I need server / port settings lists the incoming (IMAP) and outgoing (SMTP) server, port and encryption for programs that need them typed in.
Which Outlook connects in which way?
| Program | How it connects | What syncs |
|---|---|---|
| Classic Outlook for Windows | Exchange account, found automatically | Mail, calendar, contacts |
| New Outlook for Windows | IMAP | Mail only |
| Apple Mail on Mac, Thunderbird | IMAP for mail, CalDAV and CardDAV for calendar and contacts | Mail, calendar, contacts |
| Outlook on Android | Exchange account (scan the code under Connect Mobile) | Mail, calendar, contacts |
If you want an Outlook-style program with calendar on Windows and you use the new Outlook, consider Skyline Mail for Windows, which is built for Skyline mailboxes.
If something goes wrong
| What you see | What to do |
|---|---|
| Outlook cannot find the settings | The Autodiscover record of your domain is missing or wrong. In the console open Skyline Mail → Domains, open the domain and publish the records that are not live. |
| Outlook keeps asking for the password | Check the password in webmail first. If needed, select Generate new password in the Connect Outlook panel and use the new one everywhere. |
| Only mail appears, no calendar | You are using the new Outlook (IMAP), or the mailbox is on the Lite plan. Use classic Outlook with a Pro or Business mailbox for Exchange sync. |
| Outlook connected and then stopped for everyone | An administrator may have changed the App access mail policy. Check which kinds of apps are allowed. |
Frequently asked questions
Do I need a plug-in or connector?
No. Classic Outlook for Windows adds a Skyline Mail mailbox as a normal Exchange account.
Does Outlook ask for a two-step code?
No. Outlook signs in with the mailbox password. Two-step sign-in, when required by your company, is asked in webmail.
Can I keep my old mail?
Yes. Mail from Microsoft 365, Outlook.com or any IMAP server can be imported into the Skyline mailbox from the mailbox page under Import mail.
Related guides
- How to install and sign in to Skyline Mail for Windows
- How to set up Skyline Mail on an iPhone or iPad
- How to add your domain to Skyline Mail and pass the MX, SPF, DKIM and DMARC checks
- How to create a mailbox in Skyline Mail
- How Skyline Cloud works: all guides
Ready to do it? Sign in to Skyline Cloud. No account yet? Create your account; opening one is free and needs no card.
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