[01]
24/7 Server Monitoring
Hardware health, RAID, temperature, fans, PSU. Auto-ticketed alerts to our NOC.
NEOM · Saudi Arabia
On-site SLA · < 8 hours
Server Maintenance Contract
Server Maintenance Contract
in NEOM
Field engineers based in NEOM with < 8 hours P1 on-site response, locally stocked spares and compliance evidence packs aligned to NCA-ECC, SAMA and PDPL. Annual contracts from SAR 8,400 to SAR 120,000.
What's included
Every contract ships with the four essentials
Standard plans, standard documentation. A real, written SLA. Monthly EN/AR reports. Auditor-ready compliance evidence shipped with the contract.
[02]
Firmware & Patch Management
iDRAC / iLO / iBMC firmware, hypervisor patches, OS updates with maintenance windows.
[03]
Parts SLA + Spares Stock
Disks, memory, PSUs, fans, NICs and controllers stocked locally for fast replacement.
[04]
Backup & DR Validation
Veeam / Acronis backup test-restore drills, ransomware air-gap audit, RTO/RPO evidence.
Delivery in NEOM
Why NEOM clients choose SKYLINE
✓
Pre-cleared NEOM vendor status — onboarded for site access at The Line, Oxagon and Trojena.
✓
Field crew staged via Tabuk for an 8-hour SLA across NEOM construction sectors.
✓
Hardware tailored for harsh-environment deployment: dust-rated, temperature-tolerant, satellite-link-ready.
✓
Compliant with NEOM Data Authority privacy and cybersecurity standards.
✓
EN/AR reporting plus quarterly executive review aligned with NEOM stakeholder cadence.
Pricing
Transparent annual tiers in SAR
Starting prices below for Server Maintenance Contract in NEOM. Endpoint/server count, SLA tier and hardware mix set the final price. Every tier includes the compliance pack and monthly reports.
Bronze
SAR8,400
/ year
Up to 10 endpoints. Business-hours remote support. Quarterly preventive maintenance.
Get this tier →Silver
SAR24,000
/ year
Up to 25 endpoints. 12×6 remote + on-site visits. SLA next-business-day.
Get this tier →Gold
SAR54,000
/ year
Up to 75 endpoints. 24/7 remote + on-site. 4-hour P1 SLA. Dedicated account manager.
Get this tier →Platinum
SAR120,000
/ year
Unlimited endpoints. 24/7 remote + on-site. 2-hour P1 SLA. Embedded engineer (T&E).
Get this tier →
ISO 9001
NCA-ECC
PDPL
SAMA-aligned
247+ clients
24/7 NOC
FAQ
Server Maintenance Contract in NEOM — quick answers
How much does Server Maintenance Contract cost in NEOM? +
Plans for NEOM start at SAR 8,400/year (Bronze) and scale to SAR 120,000/year (Platinum). Final pricing is set by endpoint count, server count, SLA tier, and whether you need an embedded on-site engineer.
What is your response time in NEOM? +
For P1 (full outage), we commit to < 8 hours on-site arrival, 24/7. P2/P3 are responded to within the same business day.
Do you have resident engineers in NEOM? +
Yes. We maintain a field team in NEOM and Tabuk Province, with local spares stock and physical presence (The Line, Oxagon, Trojena, Sindalah).
Which hardware brands do you support? +
Dell PowerEdge, HPE ProLiant, Huawei FusionServer, Cisco, Fortinet, Aruba, Palo Alto, Synology, Veeam, Acronis, VMware, Hyper-V, Proxmox and Microsoft 365. Authorised partners with the major OEMs.
Do you support NCA-ECC, PDPL and SAMA compliance? +
Yes. Every AMC in NEOM ships with a compliance evidence pack (asset register, change log, incident report, backup verification) mapped to NCA-ECC, PDPL and (where applicable) SAMA control catalogues.
What is the contract term and how flexible is it? +
Contracts are annual by default, with monthly, quarterly or annual billing. A quarterly review lets you flex scope up or down without penalty. 60-day notice cancels.
Need Server Maintenance Contract in NEOM?
We'll send a detailed quote in 24 hours, including hardware inventory, SLA baseline and locally stocked spares for NEOM.