Open Wallet. Under Outstanding invoices select Pay from balance next to the invoice. If the balance is too low, the page tells you how much more to top up; add money, then pay. You can also start from Billing, where an unpaid subscription shows Payment due and a Pay now button that takes you to the wallet. Paid invoices are listed under Billing → Invoices for download.
What you need
- A role that manages billing (for example Billing Administrator).
- Enough wallet balance for the invoice, or a card or bank transfer to top up first.
How do I pay an outstanding invoice?
See what is due. Open Billing. The page states how many invoices are awaiting payment; a subscription that is overdue shows Payment due since with the date.
Go to the wallet. Select Pay now, or open Wallet directly. Unpaid invoices are listed under Outstanding invoices.
Pay from the balance. Select Pay from balance next to the invoice. The amount is taken from the wallet and the invoice is settled.
Top up if needed. If the page says Top up … more to pay this, add at least that amount with Add money, then return and select Pay from balance.
Download the invoice. Back in Billing, the Invoices list shows each invoice with its number; open it to download the tax invoice for your records.
What happens if an invoice stays unpaid?
An unpaid subscription is shown as past due in Billing and raises a Critical alert in the Alert Center, and Skyline sends an email about it. If it stays unpaid, the service can be suspended: for example a server is switched off, its data is kept for a period, and it can be started again once the bill is paid. Paying the invoice clears the alert.
How do I avoid late payments?
- Switch on Pay renewals from wallet balance under Auto-pay in the wallet.
- Set a low-balance alert, and an alert email rule for Billing and Wallet that goes to your finance team.
- Top up before the Renews on date shown in Billing.
- For yearly costs, use Statement & spend reports in Billing to plan ahead.
If something goes wrong
| What you see | What to do |
|---|---|
| Pay from balance cannot be selected | The balance is lower than the invoice. Top up the difference first. |
| The service is still suspended after payment | Open the service and start it again, or select Check again in the Alert Center. If it does not come back, open a support ticket. |
| The invoice shows the wrong company details | Update the tax profile for future invoices and ask support by ticket about the invoice already issued. |
| You do not see Billing or Wallet | Your role does not include money. Ask the owner for a role such as Billing Administrator. |
Frequently asked questions
Can I pay an invoice directly by card?
Payment goes through the wallet: add money by card, then pay the invoice from the balance.
Are invoices tax invoices?
Yes. Invoices are in SAR and show 15% VAT; add your VAT number in the tax profile so that they carry your company details.
Where do I see what I will be charged next?
Billing shows each subscription with its renewal date and amount, and states that it is taken from your wallet.
Related guides
- How to top up your Skyline Cloud wallet
- How to add your company and tax details in Skyline Cloud
- How to read and act on alerts in the Skyline Cloud Alert Center
- How to open a support ticket in Skyline Cloud
- How Skyline Cloud works: all guides
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